Change or Cancel a Transfer After a Flight Delay

Tell your operator about a flight delay as soon as you know the new time. Changes and free cancellation close 24 to 48 hours before pickup, depending on the operator, and a change made less than 24 hours before the start time is not accepted. Some operators wait up to 60 minutes after landing and offer assistance around the clock.

Does the driver track your flight?

Some operators say the driver monitors the flight and adjusts the pickup for delays, sometimes at no extra charge. This depends on the operator, so confirm it before you rely on it. Give your flight number and scheduled landing time when you book, so the operator can follow the right flight.

Ask these questions in the WhatsApp chat:

• Will the operator monitor my flight number, and from when?
• If the flight is delayed, will the pickup time move automatically?
• Is there any charge for an adjusted pickup?
• Who should I message if the flight is cancelled and I am rebooked onto another airline?

Save the answers in the chat, so the rule is clear to you and to the driver on the day.

How do you change the pickup time?

Message your operator on WhatsApp with your booking name, the new flight time and the pickup time you want. Some operators allow free changes up to 48 hours before pickup, and others only up to 24 hours. Changes made less than 24 hours before the start time are not accepted, so the earlier you message, the more options you have.

Ask whether the change is free, and wait for the new time to be confirmed in writing before you assume it is booked. A short confirmation message from the operator is your record if the pickup time is questioned later.

What are the cancellation terms for a delayed flight?

Cancellation terms depend on how close the cancellation is to the pickup. The table below shows the two common cutoffs that operators describe, and the question to ask for each.

Because the cutoff differs by operator, a delayed flight can move you from a free change to a non-refundable one very quickly. Decide early, and do not wait until the last day to message the operator.

How long will the driver wait?

Some operators wait up to 60 minutes after your scheduled landing time, and some include one free hour of waiting time for delayed flights. Both descriptions point to about one hour of free waiting, but the start point of that hour differs by operator.

Ask whether the clock starts at your scheduled landing time or at the revised landing time, and whether the driver will text you when they arrive. If your flight is delayed beyond the agreed wait, contact the operator before you walk out of arrivals, because the driver may not wait beyond the agreed time.

What if you miss your connection?

A missed connection means a new arrival time, so treat it like any other delay. The rebooked flight may land later than your original pickup, and it may fall outside the driver’s waiting window.

Follow these steps:

1. Message the operator as soon as you know the new arrival time.
2. Ask whether the new time is inside the waiting window.
3. Ask whether a rebooked pickup is free, and whether the original cancellation rule still applies.
4. If the new time is outside the wait, ask whether a new booking can be made for a later pickup.

Keep your original booking and the chat messages, so the operator has a record of the change and you have proof of what was agreed.

What to do next

If the delay is long and the driver does not arrive, follow the steps in What to Do If Your Driver Does Not Show at PQC. For arrivals after dark, see Night and Late Arrival Transfer at Phu Quoc Airport. To understand deposits, card payments and receipts before you change a booking, read Paying for a Phu Quoc Transfer: Card, Deposit, Insurance. Message us on WhatsApp for the current cutoff dates for your flight.